FAQ
Frequently Asked Questions (FAQ)
We are glad you are getting in touch! Do you have a question about your order? Please read our FAQs first, as they cover the most common questions. If you cannot find an answer here, you can contact us at any time.
Where is my package?
After an order is placed, it usually takes 1-2 business days for us to process it and 4-6 business days for delivery when the order is placed before 5:00 pm (MT).
If this time frame has passed, please contact our customer service team.
Where can I find my tracking number?
As soon as your order has shipped, you will automatically receive a tracking number by email.
Please also check your spam folder, as our emails sometimes end up there. Note that the tracking link may take a short time to become active.
How can I track my order?
You can track your order using the tracking number you received by email.
Enter the number on our tracking page to see the status of your delivery.
I am not satisfied with my package
Please visit our Returns and Refunds page to send your package back.
If you cannot find your answer here, you can contact us at any time:
ZADINIA LLC
Email: contact@zadinia.us
Website: www.zadinia.us
Phone: +1 (720) 970-4414
Address: 1500 N Grant St Ste N, Denver, CO 80203, United States
Customer support: Monday to Sunday, 9:00 am - 8:00 pm (MT)
Preferred contact method: by email
Response time: within 1-2 hours